CRM Software

Review: Web Form Design

It’s not hard to like a book on web forms that starts with the simple truth: “Forms suck.” Luke Wroblewski’s Web Form Design: Filling in the Blanks is quite a good book, filled with practical advice told in an engaging manner. I can’t imagine any...

Cloud Computing - It Ain't Over Til It's Over

The increasing volume level says more about the medium of the argument and the participants, than the it does about the topic's essence. Really, it's just insider talk among "thought leaders" and tech companies, which likely leaves Main St. CIOs...

NetSuite's OneWorld, Acteva and Salesforce.com

The news as of the first coffee this morning, and the music is Dexter Gordon's 1978 set Live At Carnegie Hall. Great music, but sad to hear his in-between talking to the audience, the man sounds so completely baked. Amazing that it doesn't affect...

Spend more time planning than reviewing

Managers often ask how much time should they spend appraising compared to planning for the...

For Technology Decision-Making, Who's in Charge?

It used to be that the people who bought technology and equipment for contact centers were professionals in the art of running those centers -- they were people with some kind of direct telecom or operations experience. Those days are long gone....

Amazon and Pownce Shut Down APIs

Amazon has announced that they will no longer be supporting the Alexa Web Search API. This web service has been in operation since December 2005 and offered developers access to Alexa's underlying search engine. Note, this search API is different...

How to Finance Human Capital Projects

People are constantly investing. Much more so of their own feelings and emotions that their own money. When people invest of themselves, they prefer their human investment to be returned at some stage. If you are supportive of a friend or peer, you...

Open Email Links on Web Pages with Gmail or YMail

You can now open email links directly inside web mail programs like Gmail, Yahoo! Mail or you could configure mailto with any desktop based email client like Outlook, Windows Live Mail or...