Web Help Desk, Sitel's New Standard


The news as of the first coffee this morning, and the music is as classic as classic rock gets -- The Rolling Stones' Sticky Fingers, pure solid 24-karat rolled gold: ArrivedOK, a product described as a "personal flight arrival tracker and arrival...
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Going After the Long Tail?


Charles Fitzgerald recently posted an article on the elusive long tail market. The article mentioned some interesting stats on Salesforce's top-heaviness - a small number of enterprise customers account for more than 40% of their user base. Which...
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APIs in the Arab Web


Technology blogger Mohamed Marwen Meddah wrote an interesting post on his StartUpArabia site: “The Importance of Having An API for Arab Startups”. Mohamed notes that, thus far, relatively few Arab online startups have opened up their platforms...
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Featured Ideas on CRMFYI


Since its introduction in 2006, the Salesforce IdeaExchange has been a powerful source of customer involvement in improving Salesforce.com. Part of the success of the IdeaExchange has been opening the mic and letting every person have their say. ...
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Use of Mashups in the US Government


Federal Computer Week (FCW.com) recently published an interesting piece written by John Moore about the use of APIs and development of mashups for use by government managers. Titled "Getting on the same page", the 1200+ word article cites the...
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What can we learn from Cassatt’s demise?


There’s an interview with former BEA co-founder Bill Coleman in Forbes about the last days of his company Cassatt. Bill Coleman is now the founder and CEO of Cassatt Corporation, a San Jose based software maker focused on data center...
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Expense Reporting Just Got Sexy with Expense2GO fo


When you travel, why is it that in spite of the fact that you want your money back quickly, submitting your expense report is not the top activity on your mind? So far, for most of us, it’s because we’ve been stuck in a tedious processes of...
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Designing for Gestures - Lessons From Print


As a digital and web designer, most of my work has traditionally lived on a screen. Sure, I believe in the power of hand-sketching concepts and paper prototyping, but after a certain point in a project my focus moves to, and stays with, the...
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