MX 2009 Speaker publishes Forresterís 2008 Custome


Forrester has just released in 2008 Customer Experience Index. (Registration required to download). The Index was compiled by Bruce Temkin, who will keynote Day 1 of MX 2009. The results confirm what we all suspect ó retailers and hotels rank the...
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Search quality, continued


A few weeks back Udi Manber introduced the search quality group, and the previous posts in this series talked about the ranking of documents. While the ranking of web documents forms the core of what makes search at Google work so well, your search...
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How to Download Images from an Outlook Email


Learn how to download and save pictures that may be embedded inside an HTML formatted email message in Microsoft Outlook: I donít understand why but Microsoft Outlook doesnít provide an easy mechanism for users to download images that may be...
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Proximity Searching in Salesforce.com (demo)


The recent release of Arrowpointe Maps introduced functionality to perform proximity searching within Salesforce.com. We call it ďSearch NearbyĒ. With the click of a button from a record in Salesforce, you can search for Leads, Accounts and/or...
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Microsoft to Partners: We Still Don't Get SaaS


The on-premise titans trying to transition to on-demand face considerable challenges, well-documented in this blog and elsewhere. One of the most significant mistakes companies make trying to transition is pursuing a "hybrid" strategy. We've...
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"Cloud of Clouds" - our 2009 predictions.


In 2008, we saw the early seeds of a "cloud of clouds" emerging. It started in April with Salesforce and Google announcing integration between Google Apps and Salesforce to bridge the gap between Google's productivity applications and Salesforce. ...
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The End of SaaS


Sometimes, there is nothing much to add. So I present to you - words of wisdom - as could only be articulated by the leader of a stagnating on-premise software vendor emotionally tied to the "cocaine" of endless upgrade fees and maintenance...
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Itís the Holiday Season, Time to Get Social


2008 has been a big year for B2B Marketers. The idea of using social media as part of our lead generation programs has become a reality. Whether it be blogging, Twitter, LinkedIn or Facebook B2B Marketers are taking on new challenges and...
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